Rollout of Complaint Management Solution: March 7, 2025, is the scheduled launch date for the Complaint Management Solution (IT 2.0). The goal of this new system is to improve openness and efficiency in the settlement of complaints by using cutting-edge IT elements.
Key Highlights of IT 2.0 Complaint Management Solution
- An improved user interface that makes filing and monitoring complaints easier and more straightforward.
- Through a web site, users can monitor the progress of their complaints in real time.
- Streamlined Process, an automated escalation mechanism allows for faster processing of complaints.
- For convenience, we have designed a mobile-friendly interface just for your convenience.
- Artificial intelligence-based categorization: Intelligent classification of complaints to facilitate faster responses.
- Enhanced Efficiency through Multi-Departmental Integration: The seamless coordination of individual departments.
Implementation Timeline
| Event | Date |
| Announcement Date | March 1, 2025 |
| Rollout Date | March 7, 2025 |
| Full Implementation | March 31, 2025 |
How to Use the New Complaint Management System?
- Visit the main page, enter your registered credentials, and you will be able to access the Complaint Portal.
- Make a Complaint, choose the Type of Complaint and Fill Out the Required Fields.
- You will get a unique tracking ID for future reference when you receive the complaint ID.
- Stay Up-to-Date on Your Complaint by Using the Online Dashboard.
- You will be notified once the complaint has been handled.
Expected Benefits
- Faster complaint resolution with automated processes.
- Improved transparency and accountability.
- User-friendly interface for seamless navigation.
- Mobile support for easy complaint registration and tracking.
Conclusion
On March 7, 2025, a major improvement to the complaint handling system will be made with the launch of Complaint Management Solution (IT 2.0). Improved customer happiness and operational efficiency are the goals of this system’s real-time tracking, AI integration, and cross-departmental collaboration.
For further details, visit the official website.